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Need some help?

ORDERS

WHAT ARE THE ACCEPTED PAYMENT METHODS?

CAN I CALL AND PLACE AN ORDER OVER THE PHONE?

CAN I MAKE CHANGES TO MY ORDER?

CAN I CHANGE MY DELIVERY ADDRESS?

WHERE IS MY ORDER?

WHY HAS MY ORDER BEEN CANCELLED?

I HAVE RECEIVED MY ORDER, HOWEVER SOMETHING IS MISSING?

I RECEIVED A FAULTY OR INCORRECT ITEM IN MY ORDER. WHAT NOW?

I PLACED AN ORDER WHICH HAS NOW BEEN REFUNDED. WHY?

DELIVERY

HOW CAN I TRACK MY ORDER?

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

DOES MY DELIVERY REQUIRE A SIGNATURE?

CAN I CHANGE MY DELIVERY ADDRESS?

WHAT HAPPENS IF I’M NOT IN WHEN MY ORDER IS DELIVERED?

DO YOU DELIVER TO PO BOX & BFPO ADDRESSES?

DO YOU DELIVER TO THE CHANNEL ISLANDS?

RETURNS

WHAT IS YOUR RETURNS POLICY?

HOW LONG DO I HAVE TO RETURN AN ITEM?

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

CAN I EXCHANGE AN ITEM?

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

HOW DO I RETURN AN ITEM?

I HAVE BEEN REFUNDED THE INCORRECT AMOUNT!

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